Self Service Identity Management

Posted by Edward Killeen on Thu, Nov 07, 2013

How about a trick question?  What is your most authoritative source for identity information?  It's not that tricky....your HRIS.  But your actual users are an awfully close second.  They know themselves and if you give them a self service portal, they can make your life easier.

self service identity managementThe real trick is what you allow them to update via self service.  Most shops allow some limited Active Directory self service.  But there is so much more that you can open up with a well designed self service identity management long as you put controls, approvals and lifecycle into effect.

EmpowerID's HTML5 interface gives users a clean view into any application or identity store via a single interface from any device.  Attributes, group and role memberships, and permissions for any identity store / application can be managed via the metadirectory with updates either pushed directly to the application or synchronized on a scheduled basis.

Any field can be hidden, read-only, or editable based on the user's role(s).  Approval workflows are managed via EmpowerID's unique RBAR architecture (Rights Based Approval Routing), allowing you to easily manage who can and cannot make and approve changes.  Lifecycle can be applied to any object or membership, allowing you to have full identity lifecycle and temporary privileged access.

But the most important factor is what your users have access to self-serve.  Where most solutions stop at Active Directory, EmpowerID just starts there.  If a user needs to change their home phone number, that information needs to filter to AD for the GAL, HR for contact information, the emergency notification system, and to benefits databases.  Important information like this should not be left to scripts written by some contractor who won't work there in 3 months.

There are other glaring examples around group memberships which affect other systems.  Dynamic group memberships that are driven off of identity information.  Office locations that determine parking privileges.  Mobile phone numbers for second factor authentication and device registration.

Think of all of the things your users know about themselves that you cannot find out.  That is your list of attributes and systems that you allow self service for.  Think of everyplace that those attributes need to be synchronized.  That is your list of applications, databases and directories that you need to connect to.  Think of everyone who can actually approve those changes, that is your RBAR structure.

Allowing self service for identity management does not replace the connectors, synchronization and metadirectory.  It complements it and makes a more thorough identity management solution.

Identity management self service demo

Tags: Active Directory, Identity and Access Management (IAM)

Active Directory management without ADUC

Posted by Edward Killeen on Tue, Oct 29, 2013

active directory management without ADUCActive Directory is a bear to manage through ADUC.  It is clumsy and all-encompassing and the ability to manage granulary is exceptionally complex.  Delegating and instituting fine grained permissions requires deep and arcane knowledge of Active Directory.  In short, Active Directory management is difficult with ADUC and it doesn't have to be that way.

EmpowerID is a full IAM suite that has the ability to specifically manage Active Directory exactly the way you need, either through delegation or automation.  The actual changes are made in the EmpowerID metadirectory with a very well established and powerful connector to Active Directory.  So, you manage with EmpowerID's RBAC structure and then send those changes to AD.

One benefit of this structure is that you can manage multiple domains and forests from a single instance of EmpowerID.  Your helpdesk in Forest A can manage users in Forest B.  GAL synch is a breeze.

Another advantage is the full auditing controls of EmpowerID.  The ability to institute attestation and lifecycle on any AD object.  Full reporting and audit grids are available for business users and auditors.  Separation of duties can be applied from groups, OUs, roles and managed even cross forest if necessary.

Self service Active Directory management can be rolled out based on the user's roles, giving everybody the exact access to change identity attributes or group memberships that their roles allow.  Approval workflows are easy to configure using EmpowerID's proprietary Rights Based Approval Routing (RBAR).

Dynamic memberships in roles and groups are managed easily and efficiently in EmpowerID.  Group membership is always up to date with the ability to read identity attributes not only from Active Directory but any other identity store.

Everything can have a lifecycle, giving a 360 degree view of attestation and the ability to certify and approve lifecycle attestation from within emails.  Delegation and auditing of attestation should be a given.

Break glass permission workflows are available for temporary privileged access.  So, if an admin needs emergency access to a server, they can run the workflow, be granted temporary access, and have that access completely auditable and reported to the CISO.

If changes are made natively in ADUC, you can have a workflow to roll them back, report on those native changes, or send them for further approval.  Most importantly, with EmpowerID, you can completely shut off native ADUC access.  Many of our customers do this, having all changes made from within EmpowerID.

Active Directory management can be a lot better than ADUC will ever allow.  Read our whitepaper on replacing ADUC and improve your AD management with fewer resources.

Download whitepaper Active Directory Management

Tags: Active Directory

Delegate with Active Directory Self Service

Posted by Edward Killeen on Wed, Oct 23, 2013

There is a saying in Identity Management: "What you can't automate, delegate."  It may be something that only I say, but it should be said more often.  Because following that credo improves security, productivity and the bottom line.

active directory self serviceThe project list of things to automate is a mile long, starting with user provisioning and permissions, group and role memberships, identity synchronization, and so on.  For delegation, the list is equally as long -- password reset, group membership, single sign-on, cloud accounts, and the lowest hanging fruit: Active Directory self-service.

Active Directory is a tricky beast, there are parts of it you need to completely cordon off.  You can't let anyone mess with the OU structure or change their own title or delete user accounts.  But you do want them to update their own mobile phone number, change the title of the user reporting to them, join a distribution group, or update their password.  Within ADUC, it's all or nothing, there isn't a way to manage it granularly like this.

The key to any AD self service solution is to have controls in place; an RBAC policy that defines who can do what without undue amounts of configuration.  You need to be able to define who can do what action (change a password, update phone numbers, create a group), who needs to approve it, and what is even shown to each user.  Having a dynamically maintained role structure and Rights-based approval routing (RBAR) allows you to have this level of granularity.

EmpowerID's HTML5 user interface means that updates can be made from any device, its unique combination of RBAC and ABAC allows for very fine grained permissions, and RBAR means that you don't have to define every single permission for approvals, it is all handled within the system.

With all of this delegation power available from the self service interface, native access can be shut down to ADUC.  You can have admin roles, help desk roles, manager roles, user roles, and all of it managed dynamically.  No more accidental deletion of an OU because you had to give an intern access to ADUC to change a user's telephone number (true story).

What separates a full IAM solution from a point solution is what it does with this Active Directory information.  An IAM solution can take these changes to AD and flow them to other identity stores and applications.  For example, the phone number change can update the emergency contact list, a title change can update HRIS once an approval workflow is satisfied, a change in a security group can update a user's role in a cloud application.

I'm not sure if you noticed in this post, but this is all delegated or automated.  IT just configures it using EmpowerID's visual workflow studio and users and computers do the rest.  Delegate out this lowest hanging of all fruit, AD self service, and improve security, productivity and the bottom line!

Download whitepaper Active Directory Management

Tags: Active Directory

Office 365 without Active Directory

Posted by Edward Killeen on Wed, Aug 28, 2013

Microsoft makes Office 365 pretty easy when you are already managing Active Directory with its DirSync utility.  However, this doesn't always work if your users are not in AD or if you have multiple forests.  So, how do you manage provisioning, group management and SSO to Office 365 without AD?


Office 365 without Active DirectoryLet's take the first use case, users that are not in AD but that need an O365 account.  This happens often in franchises, education, manufacturing or when offering accounts to non-employees.  EmpowerID's metadirectory stores a "person" object that is completely independent of AD, this user account can then be provisioned to O365 and updated through EmpowerID's HTML5 user interface.

Users have the ability to manage group membership, passwords (including self service password reset) and single sign-on to O365 with the EmpowerID credentials.  All of these changes are made in the metadirectory which is synchronized directly to Office 365 without AD in between as well as direct Identity Administration where the workflows make live changes directly to Office 365 like we do to AD. Not all has to go through sync like FIM.

You can automate all of the provisioning/deprovisioning to the metadirectory based on a connector to any other system (student database for example).  The EmpowerID Office 365 connector does all of the heavy lifting that DirSync does but adds the complete workflow and RBAC capability of EmpowerID.  Without AD in the mix.

The other use case is one that a few customers have brought to us: Office 365 does not work with multiple AD forests unless you want to deal with FIM and the army of consultants / developers necessary to manage that.  Again, the EmpowerID metadirectory solves this, easily connecting and synchronizing each AD forest into the metadirectory, creating a person object that joins user accounts in each forest.

The EmpowerID Office 365 connector then does all of the heavy lifting, provisioning accounts, offering password management, single sign-on and group management.  Any changes you make can flow out to each AD forest as well.

The customers that have come to us for this scenario always point out the obvious, if they used FIM they are not future proofed, not only do they pay more for the initial deployment, but if there is another acquisition and another forest added, they have to start the whole process again with FIM.  With EmpowerID, it is a matter of connecting another AD forest with the connector already in place.  Easy peasy.

Office 365 is a great product (we use it internally) but there are limitations to deploying it with DirSync and some very specific use cases where it doesn't work.  EmpowerID fixes those use cases while giving a huge number of other IAM platform advantages.  Take the time for a demo of how we can manage O365 without AD and see how much more you can do with a robust single codebase IAM platform.

Schedule a demo of  EmpowerID for Office 365

Tags: Active Directory, Identity and Access Management (IAM)

Active Directory group management....and more

Posted by Edward Killeen on Thu, Feb 07, 2013

A pride of lions. A gaggle of geese. A mob of wombats. An Active Directory Security group.  

It’s natural to group things and your users are no exception. Many organizations have more groups than users, a user can be a member of hundreds of groups. We’re talking AD security groups, distribution groups, LDAP groups, SharePoint group, and roles.

We know that 81% of organizations manage these group memberships manually, expending an amazing amount of resources to keep them accurate. If they keep them accurate.

There is something that can be done about it…automate and delegate. Automate the group memberships with dynamic groups. Delegate to group owners the ability to manage their own memberships. Delegate to users the ability to join groups. And put workflow controls in place to keep it organized.

EmpowerID has two methods to manage Active Directory groups dynamically, by roles and by set groups.  The benefit of each is that they can be used across a wide variety of identity and access governance functions: from provisioning to SSO to access control.  And both methods can be used to manage Active Directory security groups dynamically.

Even using the more advanced method of managing permissions with roles, you will still need AD groups, both security and distribution.  And EmpowerID gives you both of these methods to keep your group membership accurate, dynamically. 

This first video explores how to use the roles that are pervasive throughout EmpowerID's Identity Management suite to keep group membership dynamically updated.

In addition to the role based method, set groups can be created in EmpowerID that will manage the group's membership.  As with roles, these set groups have additional functionality in all aspects of IAM from authorization to authentication.

Group management is only a part of EmpowerID's full Identity and Access Management capabilities. EmpowerID's robust IAM platform is built modularly, so you can solve the business problem of today while laying the foundation for future IAM capabilities. 

Take a look at the dynamic group videos and schedule a demo. Save money while improving security and productivity.

Schedule a demo of EmpowerID Group Manager

Tags: Active Directory, Group Management

Active Directory self service as an identity endpoint

Posted by Edward Killeen on Thu, Feb 07, 2013

Identity and Access Management is all about the authoritative system.  The identity source of truth.  Most often it is the HR system, but for some very important information it is your users.

What you can't automate, you delegate.  And this is especially true for user identity information such as mobile phone, home address, or other personal identity information.  Your end users know this information, you and HR probably don't.

The solution is to give them Active Directory self service.  Delegate the ability to update pertinent identity information in AD but only the pertinent information.  You will need role based access control to determine what the end user can and cannot update.  Let them view title but not edit it.  Allow them to update their office phone but put an approval workflow in place for their manager or the help desk to confirm it. 

active directory self serviceBut this information belongs in more places than Active Directory.  If your user updates her home address, that information should flow to your payroll application.  If mobile phone is updated, that should flow to your emergency contact list.  Identity is a lot more far reaching than Active Directory, but AD is the place that your users understand; it's the global address list, they see it all the time.

Some information goes the other way.  Your user gets a promotion and the new title is put into the HR system, that information needs to flow to Active Directory.  That same promotion prompts the user to need access to the customer portal and that information flows directly to that portal, provisioning an account if necessary.

identity attribute flowHaving a metadirectory functioning in a hub and spoke model allows you to configure these attribute flows easily and efficiently.  The EmpowerID metadirectory gives a visual attribute flow to determine which identity store is authoritative and which is a recipient.  You can also have a "first wins" scenario, taking the last change regardless of which system is the originator.

The metadirectory "hub" keeps a record of all changes, allowing you to audit which system recorded the change, when where and how.  You can roll back changes, apply additional workflow actions to any change, and audit these changes periodically.

The idea of adding a workflow to an automated change might seem counterintuitive but the idea is to have identity controls in place for applications that don't necessarily have controls.  Active Directory is a great example.  If you have ADUC access, you have ADUC access.  You want to have role based access where users can manage some attributes, managers can manage more, the help desk even more, and the admins to have more access.

Having a check and balance on each of those powers is important.  Think about this, the users with the most privilege (domain admins and senior executives) also have the most ability to bypass your security.  If you ran an audit on users with passwords set to never expire, the list would most likely be littered with names from those two sets.  And, they are the users you need the most secure.

So if a change comes from ADUC into the metadirectory on a particularly important attribute (say, relating to password policy), put a control in place.  Have another domain admin approve it even though it was an automated feed.  Same thing for title, kick off a workflow when someone's title change from HR contains VP or "Chief".  This is simple checks and balances just like we all learned in the 5th grade.

The metadirectory gives you an easily managed model to flow identity information to the correct identity stores.  It allows you to automate AND delegate.  And, it enables auditing to a level that native application access won't.

Download whitepaper Active Directory Management

Tags: Active Directory, Identity and Access Management (IAM)

Active Directory password reset by role

Posted by Edward Killeen on Tue, Oct 30, 2012

active directory password reset by roleAs George Orwell said, "All animals are equal but some animals are more equal than others."  How does this apply to resetting passwords?  Everyone needs passwords reset, but some need a little extra security around their password resetting.

Let's take the scourge of the help desk, active directory password reset.  Everybody has seen the statistics of how expensive it is to have your help desk take these calls, somehow verify that the user is who they say they are and reset the user's AD password.  On average, $35 per call.

The obvious solution is self service AD password reset.  Give the users an easy link to reset their password when it is either forgotten or they are locked out.  They will answer a pre-configured number of knowledge based questions (eye color, favorite pasta noodle, etc); once answered, the software trusts who they are and lets them reset their password.

The issue with this is that some animals are more equal than others.  Do you really want the CFO's password to be compromised because someone read his facebook profile and figured out his eye color and the astounding amount of fusilli that he eats?

The way to solve this is role based Active Directory password reset.  Based on the user's role in your RBAC system, you will require a higher level of authentication before allowing them to reset their password.  Maybe it's just more questions.  Or it could be two factor authentication via SMS.  Or it could be identity proofing.  Or it could require approval by a help desk employee.  The point is, based on a user's role, you can make this password reset more secure.

I have always found it distressing that the higher level of security needed for a user's role, the more likely they are to be violating some basic security rules.  For example, the CFO has a bit of influence in a company; if he hates changing his password, he can talk people into allowing his account to have a "never change" policy.  Same thing for domain admins.

Role based password management should do just the opposite, it should make these more sensitive roles more secure.  Two factor authentication is not that intrusive, just a quick SMS message that your user plugs into a form during password reset.  Identity proofing is even easier, it again is something the user knows like their monthly mortgage payment.  Security doesn't have to be painful.

And by managing security based on role, you don't have to assign this stricter level of authentication if all that role does is punch in and out of the timeclock application.  You still save that $35 per call but can also protect your network with more dexterity.

And here's the best part.  This isn't limited to Active Directory.  If you are managing all of your passwords through EmpowerID, you can reset all of your passwords together or separately.  You can reset your password separate from AD.  And you can do all of this based on your user's role.

EmpowerID password manager utilizes roles and resets passwords, one of the benefits of having a purpose-built integrated IAM platform.  Schedule a demo and see how you can keep your CFO's account more secure.

Schedule a demo of Role based password reset

Tags: Role Based Access Control (RBAC), Active Directory, Password management

Replacing Active Directory Users & Computers

Posted by Edward Killeen on Mon, Oct 15, 2012

replacing active directory users and computersDelegate and Automate.  The first two words of IT.  It is especially true with respect to managing Active Directory.  There are a lot of authoritative sources of identity information that Active Directory needs and not one of them is your help desk employees.

And that's one of the main issues with managing AD, it often falls into the help desks' hands.  They get an email from HR saying to create some users.  They get requests to add users to AD security groups.  They might get an email that Jane Doe got promoted to a new job in Operations.  And for all of these changes, they have to have access to Active Directory Users & Computers (ADUC).

Once you have access to ADUC, you have access to ADUC.  By that I mean that the help desk user can not only create a new user but delete an OU.  Not only can they add a member to a security group but they can make themselves a domain admin or member of the executive security group.  It just isn't that safe or secure.

So you want to be able to delegate and automate your Active Directory management.  Have end users have only the access they need to make changes.  Give them a self service portal that follows pretty strong workflow rules, giving field level security to changes on their profile or their users.  Give them the ability to request membership in some groups and not others.  Allow them to manage the membership of a group that they own.

By using rights based approval routing, anything that user is allowed to do is done instantly.  Anything that needs approval from another user is routed for their approval.  Anything that they shouldn't even see (the distribution group of users on steps of discipline for example) never appears before them.

EmpowerID allows this self service management with a level of granularity and security and role based access control that makes ADUC completely irrelevant.  Grant access only to make changes in AD that the user is allowed to.

But that doesn't cover everything.  Automation is your other big step.  Creating a user still shouldn't be done manually.  You probably have an authoritative source like HR that can be inventoried to see if a new employee exists or if an existing employee has changed.  Once the new user is inventoried, EmpowerID will provision the user into Active Directory or make changes to their job title or any other change.

These new or changed users will have a specific dynamic role and will be provisioned into the correct systems, given access to the right resources and be a productive member of the corporation immediately.

With the right combination of delegation and automation, you don't need to have ADUC access for any user.  You can manage all of the AD objects and attributes without the "everything" access that comes with native tools like ADUC.

Take a look at our whitepaper on replacing ADUC and schedule a demonstration of how we can help you delegate and automate.

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Tags: Active Directory, Group Management, User provisioning, Identity and Access Management (IAM)

Active Directory group management and RBAC

Posted by Edward Killeen on Wed, Oct 03, 2012

I am a strong proponent of RBAC -- managing roles effectively does an awful lot more for your enterprise than Active Directory groups.  However, you still need AD groups to be managed.  And, in my opinion, no IT admin should ever have to manage these groups.  What you can't automate then delegate.

active directory group managementActive Directory groups are essential for fileshare permissions, for email communications, a few GPOs, and just plain useful for some application permissions.  You can use them for SharePoint, though I recommend you utilize roles for that as well.  Either way, you still need to manage them without taking up your entire day adding and removing members from AD groups.

To keep from investing a full time person managing AD group membership, you need to do two things: 1) create dynamically maintained groups and 2) offer self service to your users to manage their groups.

Dynamic AD groups are exactly what they sound like.  You write a simple (or complex) query that can read attributes in Active Directory or your HRIS or some database with useful identity information.  Your group memberships dynamically change whenever any of this identity information changes. 

You will need dynamic groups for security groups and distribution groups.  Don't fall for the Exchange QBDL cannot manage permissions with those.  An application like EmpowerID Group Manager has an exceedingly simple interface to manage these dynamic groups for both security groups and DLs.

The only complication is GIGO, you need to ensure that your identity stores are accurate.  Having a metadirectory constantly inventorying these data stores will ensure accurate information on your users and keep the dynamic AD groups accurate.

Now for the fun part...delegating group management to your users.  Obviously, do not do this without solid workflow controls in place.  You will have group owners managing membership in their groups, this is usually a pretty solid practice.  If you trust them to own the group, you can trust them to manage the group membership.

But the piece you want to add to this equation is group membership attestation.  Either for regulatory or token bloat reasons, make the group owner attest to the membership and existence of this group periodically (bi-yearly for example).  If they don't need it, de-activate the group.  If the member should no longer be in the group, remove them.

There are also groups that your users know they want to join.  Give them a self service portal for joining or leaving groups.  Put workflow on it so that approvals are needed either from rules or approvals.  Make some groups unjoinable (such as the 10K report team) and some wide open (like the book club).  For the rest, have the owner approve membership or allow anyone within a certain division of the company to join it but disallow others.

Which brings us to separation of duties.  Make sure that separation of duties are enforced with AD groups the same way they are with roles.  If your users is on the investment banking side of the house, they should not be able to join any groups in retail banking.  If they are in the invoice approval group, they cannot be in the sign a check group.  These SOD rules have to be built into Active Directory group management the same way they are in your RBAC rules.

It is pretty clear that AD group management is important.  It is also a vital part of your IAM strategy.  If the need is to knock off one piece of ROI-producing identity management quickly, consider group management.  Just think of all of your helpdesk time spent keeping those groups accurate.  Take that money saved and move on to RBAC managing ALL access and permissions!

Download whitepaper Active Directory Management

Schedule a demo AD Group Management

Tags: Active Directory, Group Management

Active Directory self service as an authoritative source

Posted by Edward Killeen on Wed, Jul 18, 2012

There are some things that only your users know.  So why not make them the authoritative source for that identity information?  Some examples would be mobile phone number, home phone number, emergency contact information, and oddball information like shoe size.

Active Directory Self ServiceProviding Active Directory self service gives you a good place to store this data.  Most of these items have attributes in AD and you can easily synchronize that information from AD to your HRIS or emergency notification system.  You can even then start making dynamic Active  Directory groups based on the information.

But you don't want to open ADUC to just anyone so you need a role based Active Directory user interface for self service.  The reason for role based is you need to have security built in to the self service web page so that I don't go and change my colleague's title.  You'll need to have rights based security allowing a manager to change some fields for their employees and the employees to have access to change other fields.

You then want rights based approval routing to make sure that somebody is there to approve any changes that need approval, whether via email or an approvals dashboard.

We have a whole whitepaper on how to replace ADUC, take a look.

But then there's another issue.  What if Active Directory isn't the place to store the information?  For example, you have union employees who need to update their union membership with HR every once in a while.  You don't want that information flowing through AD to get to your HRIS.

We solve that with a metadirectory.  The metadirectory has pretty flexible attribute flow rules so you can create a self service page using our forms designer, have it update the metadirectory (again, using rights based approval routing) which flows directly to HR without AD being in the middle.  To use technical jargon, presto bammo, you have self service updates without IT having to be involved.

This is probably EmpowerID's most basic and simplest use case, with almost the entirety of this functionality able to be installed, configured and deployed in two hours.  Give us a shout for a demonstration and we'll have you up and running in no time, delivering Active Directory self service for user and group management.

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Tags: Active Directory, User provisioning, Identity and Access Management (IAM)